Call Center Management System

Category: Technology

Theme: System Developers

About Pain Point

An innovative Sacco services provider needs a system developer(s) to develop an innovative, affordable, and reliable call center solution to effectively receive, track, and manage incoming calls, share data and analytics. This will enable SACCOs and other organizations to easily communicate and identify their callers with the available data. The solution should also have API integration capabilities especially to ERP/core banking systems and also CRM systems for such organizations.

Sorry, applications closed Sept 17, 2023. You can join the next cohort in Q1 2024.

Pain Point: Need for a call center system to manage incoming and outgoing through call agents

Theme: System Developers

Category: Technology

Unfortunately applications closed on Sept 17, 2023. If interested, you can join the next cohort in Q1 2023. Thank you!

Application Information: Thank you for your interest in participating in the IndustryMeetsTalent Initiative. Please provide all requested information accurately and thoroughly. Your privacy is of the utmost importance to us, and your data will be handled with the highest level of discretion and confidentiality.

Supporting Information: This is optional, you can attach additional supporting documentation in PDF format. Your attachment should not exceed a file size of 5MB.

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Main Applicant Full Name:

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Which University/TVET are you representing:

Enter the name of your institution if it's not listed above (Other):

2nd Team Member Full Name:

3rd Team Member Full Name:

4th Team Member Full Name:

5th Team Member Full Name:

Do you have an existing solution:

If Yes, describe how you would customize your existing solution to specifically solve the selected pain point (max 500 words):

If No, describe how you would develop a solution (or skill sets) to specifically solve the selected pain point (max 500 words):

What are the strengths and weaknesses of your team (educational, technical and business background related to the proposed solution), max 500 words:

How will you ensure that you will be able to successfully develop a solution for the selected pain point? (max 500 words):

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Call Center Management System